Returns & Exchanges

At American Express Home, we strive to ensure your living space is perfect with high-quality furnishings. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and securely affix it to the outside of your box.

• 4.
  Drop Off and Refund

  Take your package to any authorized carrier location; once our warehouse inspects the items, your refund will be processed within 5-7 business days.